Frequently Asked Questions
Everything You Need to Know
Common questions about Zokoon's process, pricing, and guarantees. Can't find your answer? Contact us anytime.
Getting Started
How does Zokoon work?
Zokoon connects you directly with verified, licensed tradespeople without middleman fees. We provide full project management while you save 20-40% by eliminating subcontractor markups. You get professional oversight at a fraction of traditional contractor costs.
What types of projects do you handle?
We manage all types of residential and commercial renovations in Sydney: kitchen and bathroom makeovers, full home renovations, extensions, commercial fit-outs, landscaping, and more. From small bathroom updates to complete property transformations.
How much can I really save?
Most clients save 20-40% compared to traditional contractors. On a $100,000 project, that's $20,000-$40,000 in savings. The exact amount depends on project scope, but eliminating middleman markups always results in significant cost reduction.
Do I still get project management?
Absolutely! Professional project management is included. We handle scheduling, quality control, tradesperson coordination, and regular updates. You get full oversight without the traditional markup fees.
Tradespeople & Safety
Are all tradespeople licensed and insured?
Yes, 100%. Every tradesperson is verified with NSW Fair Trading for current licenses, carries minimum $20M public liability insurance, and has workers compensation coverage. We also conduct background checks and reference verification.
How do you vet tradespeople?
Our 4-step vetting process includes: (1) License verification with NSW Fair Trading, (2) Insurance coverage confirmation, (3) Background checks and references, (4) Portfolio review and quality assessment. Only 1 in 3 applicants are accepted.
What if I'm not happy with a tradesperson's work?
We have quality control measures at every stage. If issues arise, our project manager addresses them immediately. All work is supervised and must meet our quality standards before payment. Your satisfaction is guaranteed.
Who is responsible if something goes wrong?
Zokoon maintains comprehensive insurance and ensures all tradespeople carry proper coverage. Issues are resolved quickly through our project management team. Clear contracts outline responsibilities for all parties.
Pricing & Payment
How does your pricing work?
You receive a detailed, itemized quote showing all costs upfront: labor, materials, project management, and any permits. No hidden fees. You see exactly where every dollar goes. Payment schedules are milestone-based.
What's included in the quote?
Everything: direct labor costs, materials at trade pricing, project management, insurance coverage, safety compliance, quality control, and coordination. Unlike traditional contractors, we show the full breakdown.
Are there any hidden fees?
None. Zero. Our model is built on transparency. All costs are detailed upfront. The only additions would be if YOU request scope changes during the project - and these are always approved by you first.
When do I need to pay?
Payment follows project milestones: typically deposit (10-15%), progress payments at key stages (50-60%), and final payment upon completion (25-30%). Exact schedule outlined in your contract.
Project Timeline
How long does the matching process take?
Typically 24-48 hours. We carefully review your project requirements and match you with 2-3 specialized tradespeople. Quick turnaround, but we prioritize quality matches over speed.
When can work start?
Most projects start within 1-2 weeks of quote approval, depending on tradesperson availability and any permit requirements. Urgent projects can often start sooner.
How long does a typical renovation take?
Varies by project: bathroom (3-6 weeks), kitchen (4-8 weeks), full home (3-6 months). We provide detailed timelines during planning. Our direct model often speeds up projects due to better communication.
What causes delays?
Common delays: material delivery issues, permit processing, weather (for exterior work), or scope changes. We build realistic contingency into timelines and keep you updated if delays occur.
Process & Communication
Can I speak directly with the tradespeople?
Absolutely! That's the whole point. Direct communication means faster responses, fewer misunderstandings, and better outcomes. Your project manager facilitates introductions and monitors communication.
How often do you provide updates?
Weekly formal updates minimum, plus real-time communication for any issues or changes. You can contact your project manager anytime. We use phone, email, and messaging - whatever you prefer.
What if I want to make changes mid-project?
Changes are common! Inform your project manager, we'll assess impact on cost/timeline, provide revised quote for approval. Only proceed with your written approval. Everything documented.
Do you handle permits and approvals?
Yes. We assist with all necessary permits, council approvals, and compliance documentation. Costs are included in your quote. We handle the paperwork, keep you informed of progress.
Other Questions
What areas do you service?
All Sydney metro areas and surrounding regions. From the CBD to outer suburbs, Northern Beaches to Western Sydney. Contact us if you're unsure - we're always expanding coverage.
Do you work on investment properties?
Yes! Investment properties are a specialty. We focus on ROI-driven renovations that maximize property value and rental income. Expert guidance on cost-effective upgrades that add value.
Can I get a quote before committing?
Of course! Free, no-obligation quotes for all projects. We assess your needs, provide detailed pricing breakdown, show comparison vs. traditional contractors. No pressure, no commitment required.
What makes Zokoon different from Hipages or Airtasker?
We provide full project management - not just connections. No commission fees for workers or bidding wars. All tradespeople pre-vetted (not just reviews). Professional oversight included. Fair for workers AND clients.
Still Have Questions?
We're here to help. Contact us for personalized answers about your specific project.