Your Privacy Matters

Zokoon Pty Ltd (ABN: 86 686 091 234) ("Zokoon", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our construction project management platform and services.

We operate in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

By using our website (zokoon.com.au) and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address
• Property address and project details
• Payment information (processed securely through third-party payment processors)
• Communication records (emails, calls, messages)
• Project photos and documentation

2.2 Tradesperson Information

For tradespeople joining our platform, we collect:

• Professional licenses and certifications
• Insurance documentation (public liability, workers compensation)
• Business registration details (ABN, ACN)
• Bank account details for payments
• Portfolio and previous work examples
• Background check results
• Professional references

2.3 Automatic Information

We automatically collect certain information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Location data (with your consent)

We use collected information for the following purposes:

• Service Delivery: To connect homeowners with verified tradespeople and manage construction projects
• Communication: To send project updates, quotes, invoices, and respond to inquiries
• Verification: To verify tradesperson licenses, insurance, and credentials with relevant authorities
• Payment Processing: To process payments between parties
• Quality Assurance: To monitor project quality and resolve disputes
• Legal Compliance: To comply with WHS regulations, building codes, and other legal obligations
• Marketing: To send promotional materials (with your consent, which you can withdraw at any time)
• Website Improvement: To analyze website usage and improve user experience

4.1 With Tradespeople

When you request services, we share your project details, property address, and contact information with matched tradespeople to enable direct communication and project execution.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us:

• Payment processors (Stripe, PayPal, etc.)
• Background check providers
• Cloud hosting services (AWS, Google Cloud)
• Email and communication platforms
• Analytics providers (Google Analytics)

4.3 With Government Authorities

We verify tradesperson licenses with NSW Fair Trading and other relevant authorities. We may also disclose information when required by law or to comply with legal processes.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection
• Secure backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Track your activity for advertising purposes (with consent)

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

Under Australian privacy law, you have the following rights:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your personal information
• Data Portability: Request a copy of your data in a structured format

To exercise these rights, please contact us at contact@zokoon.com.au or call 0489 187 555.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

• Project Data: 7 years (in accordance with construction industry standards and warranty periods)
• Financial Records: 7 years (Australian tax law requirements)
• Marketing Data: Until you withdraw consent or 2 years of inactivity
• Website Analytics: 26 months (Google Analytics default)

Our website may contain links to third-party websites (e.g., supplier websites, insurance providers). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your information may be transferred to and stored on servers located outside Australia, including in the United States and the European Union, where our cloud service providers operate. These countries may have different data protection laws than Australia.

We ensure that appropriate safeguards are in place when transferring your data internationally, such as standard contractual clauses and ensuring service providers comply with applicable data protection regulations.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy inquiries within 30 days.